{"id":2873,"date":"2023-10-11T16:12:43","date_gmt":"2023-10-11T14:12:43","guid":{"rendered":"https:\/\/aircobrabant.nl\/?page_id=2873"},"modified":"2026-03-02T09:44:46","modified_gmt":"2026-03-02T08:44:46","slug":"klantenservice","status":"publish","type":"page","link":"https:\/\/aircobrabant.nl\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<h1>\n\t\t\tCustomer service\t<\/h1>\n\t<ul>\n<li><a href=\"https:\/\/aircobrabant.nl\/en\/air-conditioning-for-businesses\/\">Assistance with malfunctions<\/a><\/li>\n<li><a href=\"https:\/\/aircobrabant.nl\/en\/fault-message\/\">Report malfunction<\/a><\/li>\n<li><a href=\"https:\/\/aircobrabant.nl\/en\/airco-wifi\/\">Help setting up the Wi-Fi controller<\/a><\/li>\n<li><a href=\"https:\/\/aircobrabant.nl\/en\/a-c-maintenance\/\">Maintenance<\/a><\/li>\n<li><a href=\"https:\/\/aircobrabant.nl\/en\/offerte\/\">Request a quote<\/a><\/li>\n<li><a href=\"https:\/\/aircobrabant.nl\/en\/about-us\/\">About Aircobrabant BV<\/a><\/li>\n<\/ul>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aircobrabant.nl\/wp-content\/uploads\/veelgestelde-vragen-600x400-px-150x150.jpg\" alt=\"Frequently Asked Questions\" height=\"150\" width=\"150\" title=\"Frequently Asked Questions\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<p>&nbsp;<\/p>\n<p><strong>1. What are the benefits of air conditioning?<\/strong><\/p>\n<p>Air conditioning is suitable for both cooling and <a href=\"https:\/\/aircobrabant.nl\/en\/air-conditioning-heating-2\/\">energy-efficient heating<\/a>. The system provides comfort by controlling the temperature and humidity in a room, which improves living conditions and increases productivity.<\/p>\n<p><strong>2. What are the advantages of heating with an air conditioner?<\/strong><\/p>\n<p>Heating with an air conditioner, also known as a heat pump, offers several advantages. Some of the main benefits include:<\/p>\n<ul>\n<li>Energy efficiency<\/li>\n<li>Cooling and <a href=\"https:\/\/aircobrabant.nl\/en\/air-conditioning-heating-2\/\">heating<\/a> in one<\/li>\n<li>Environmental friendliness<\/li>\n<li>Comfort<\/li>\n<li>Lower operating costs<\/li>\n<li>Space saving<\/li>\n<\/ul>\n<p>So using an air conditioner for heating not only provides comfort and convenience, but can also bring significant benefits in terms of energy efficiency and cost savings.<\/p>\n<p><strong>3. <\/strong><strong>Can Aircobrabant install an air conditioner that I bought myself somewhere else?<\/strong><\/p>\n<p>No we only install installations we supply ourselves. This goes wrong the moment the installation turns out not to work after installation. Who is then responsible? The supplier or the installer?<\/p>\n<p>To avoid this discussion and make sure we get paid for our work, we have decided to only assemble our own equipment.<\/p>\n<p><strong>4. <\/strong><strong>Is an air conditioner suitable as a main heating system?<\/strong><\/p>\n<p>We always recommend using the air conditioner in combination with the central heating system. Especially in larger rooms, heating from an air conditioner is often not enough. The room often reaches the right temperature, but the climate is uncomfortable (many temperature differences in the room). In smaller rooms such as bedrooms and small offices, heating with air conditioning alone is perfectly possible.<\/p>\n<p>We recommend setting the central heating system to 16 to 17 degrees and heating the rest with the air conditioner. This gives you an optimal climate and saves on energy bills.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>5. Can Aircobrabant help me maintain my existing air conditioning system?<\/strong><\/p>\n<p>We exclusively provide <a href=\"https:\/\/aircobrabant.nl\/en\/a-c-maintenance\/\">maintenance<\/a> for air conditioning systems installed by Aircobrabant, aiming to ensure that they maintain their optimal operation. When a new system is purchased from Aircobrabant, an exception may be made.<\/p>\n<p><strong>6. <\/strong><strong>Who is responsible for connecting my air conditioner to the Wi-Fi network?<\/strong><\/p>\n<p>Linking the air conditioner to the wifi network must be done by our customers themselves. For this connection, we need passwords of your M-air account and your wifi network. This data is private and not always available on the day of installation.<\/p>\n<p>When there are problems with the wifi network or there are no login details, connecting the wifi controller takes a lot of time. Engineers often do not have this extra time.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>7. <\/strong><strong>Can I connect my wifi air conditioner to any wifi network?<\/strong><\/p>\n<p>No. The wifi controllers in air-conditioning installations can only be linked to 2.4 GHz networks. Linking to 5.0 GHz is impossible, even with brands other than Mitsubishi and Daikin.<\/p>\n<p>Met de app &#8220;wifiman&#8221; kunt u zien welke netwerken er in uw huis of bedrijfsruimte beschikbaar zijn. Zorg er ook voor dat het toestel waarop u de koppeling met de airco gaat maken ook op het 2.4 GHz netwerk zit.<\/p>\n<p>If no 2.4 GHz network is available call your internet provider to turn it on. They will help you immediately.<\/p>\n<p><strong>8. What is the advantage of an F-gases certified company like Aircobrabant?<\/strong><\/p>\n<p>F-gases-certified companies like Aircobrabant adhere to strict standards for safety and quality when working with refrigerant gases, ensuring your system is in expert hands.<\/p>\n<p><strong>9. What are Aircobrabant's guarantees conditions<\/strong><\/p>\n<p>We offer a 5-year manufacturer's warranty on equipment and 1 year on labour.<\/p>\n<p><strong>10. <\/strong><strong>I read on the internet a lot of complaints about the M-air app. What is your experience? <\/strong><\/p>\n<p>As a rule, often only the negative experiences are shared on the internet. In our experience, the app works fine when installed. The complaints we hear are only about internet connectivity and speed.<\/p>\n<p>Koppelen: Wanneer de extra handleiding goed wordt opgevolgd gaat dit prima. Mensen slaan vaak stappen over of weigeren op &#8220;toestaan&#8221; te drukken wanneer de app hier om vraagt. Daarnaast zijn er nog steeds mensen die niet willen accepteren dat het koppelen met 5 GHz nooit gaat werken. Let op dat ook het toestel waarmee u de verbinding tot stand brengt ook op het juiste netwerk zit.<\/p>\n<p><strong>11. Do you also do air conditioning installations for business customers?<\/strong><\/p>\n<p>Yes, we offer air conditioning installations and services for both residential and small business customers. Installations up to and including 14Kw. We customise our solutions based on your business needs.<\/p>\n<p><strong>12. Is it possible to pay in parts at Aircobrabant?<\/strong><\/p>\n<p>Unfortunately, this is not possible.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>20. How long has Aircobrabant been in existence?<\/strong><\/p>\n<p><a href=\"https:\/\/aircobrabant.nl\/en\/about-us\/\">Aircobrabant<\/a> was established in March 2005. With more than 18 years of experience in the air conditioning industry, we have built a strong track record in providing high-quality solutions for our customers.<\/p>\n<p><strong>21. What is Aircobrabant's operating area?<\/strong><\/p>\n<p>Aircobrabant mainly serves the <a href=\"https:\/\/aircobrabant.nl\/en\/airco-eindhoven-2\/\">Eindhoven region<\/a> and surrounding areas, with a radius of 35 km. Focusing on this local market allows us to offer competitive rates and prompt service to our valued customers.<\/p>\n<p><strong>22. What is the Wi-Fi module for the Mitsubishi SRK ZS-W air conditioner?<\/strong><\/p>\n<p>The Wi-Fi module is an optional accessory that allows you to connect the Mitsubishi SRK ZS-W air conditioner to your wireless home network. This allows remote control of the air conditioner via a smartphone app.<\/p>\n<p><strong>23. What advantages does the Wi-Fi module offer?<\/strong><\/p>\n<p>The Wi-Fi module offers the following advantages:<\/p>\n<ul>\n<li><strong>Remote control:<\/strong> You can control the air conditioner and adjust settings from any location with an internet connection.<\/li>\n<li><strong>Planning:<\/strong> U kunt schema&#8217;s instellen voor het in- en uitschakelen van de airconditioner, wat kan helpen energie te besparen.<\/li>\n<li><strong>Temperature monitoring:<\/strong> You can check and adjust the current room temperature via the app.<\/li>\n<li><strong>Error messages:<\/strong> You will receive notifications on your smartphone when problems occur with your air conditioner.<\/li>\n<\/ul>\n<p><strong>24. How do I install the Wi-Fi module for my Mitsubishi SRK ZS-W air conditioner?<\/strong><\/p>\n<p><a href=\"https:\/\/aircobrabant.nl\/en\/airco-wifi\/\">View the roadmap here<\/a> for the installation of the built-in wifi module. View the step-by-step guide for installing the separate wifi module here.<\/p>\n<p>If you have further questions or need more information, do not hesitate to contact us. We are ready to help you!<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Klantenservice Hulp bij storingen Storing melden Hulp bij het instellen van de Wifi controller Onderhoud Offerte aanvragen Over Aircobrabant BV &nbsp; 1. Wat zijn de voordelen van airconditioning? Airconditioning is geschikt voor zowel koelen als energiezuinig verwarmen. De installatie zorgt voor comfort door de temperatuur en luchtvochtigheid in een ruimte te regelen, wat de leefomstandigheden&hellip;<\/p>","protected":false},"author":2,"featured_media":2983,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2873","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>De voordelen van klantenservice voor airconditioning<\/title>\n<meta name=\"description\" content=\"Ontdek de voordelen van airconditioning: comfort, verbeterde leefomstandigheden en verhoogde productiviteit. 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